Complaints Policy

We undertake to provide the highest standard of service, whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the credit broking service we provide you with then please let us know by emailing us at: with a description of your complaint and your contact details. We endeavour to acknowledge your complaint within 3 working days and aim for full resolution of the matter within 7 working days.

If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should contact them as follows:

Write to them at:
Exchange Tower
E14 9SR

Telephone: 0800 023 4567